Privacy Policy
Last updated: January 2026
This privacy policy (hereinafter referred to as the " Privacy Policy ") will explain when, how and why personal information is processed , and stipulates the relevant choices and rights you have with respect to this information. Please read this carefully – it is important to understand how we collect and use your information, and how you can control it.
If you do not agree to the processing of your personal information as described in this Privacy Policy, please do not provide your information when requested and stop using our products. Your continued use constitutes your acknowledgment of our provisions regarding your personal information as described in this Privacy Policy.
1. Types of personal information we use
This section explains the different types of personal information we collect from you and how we collect it. If you would like to know more about specific data types and how we use them, please see the section"How we use your personal information" below。
The following is a summary of the types of personal information we use:
1). Current location information
2). Capture facial information
3). Pupil position information obtained by TrueDepth API
4). Customer’s name, email address and glasses parameter information
Information you provide to us
When you contact us using the contact details specified in this privacy policy, you provide us with specific information relevant to your enquiry.
2. How we use your personal information
This section details the types of personal information we collect from you and the reasons why we collect it.
When you submit an inquiry to us, in order to be able to contact you and handle your problem, we will collect your information to the minimum extent in accordance with legal provisions and will not use it for other services.
1). Current location information is used by the APP to provide regionally related personalized services.
2). The photographed face information and the pupil position information obtained by the TrueDepth API are used to measure and calculate the interpupillary distance.
3). The name, email address and glasses parameter information of the optical customer are used to provide relevant information on lens production.
3. How we store and share your personal information
Your personal information is processed by our servers located in Singapore.
We will strictly comply with the provisions of laws and regulations and this Privacy Policy and take strict security measures to protect your rights.
We only share your personal informationwhen reasonably necessary .
1).Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
2).Related to national security and national defense security.
3).Related to public safety, public health, and major public interests.
4).Sharing under legal conditions: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, and in accordance with mandatory requirements imposed by government departments or judicial authorities in accordance with the law.
5).Necessary to sign and perform relevant agreements or other written documents with you.
4. Security of personal information
No matter where your personal information is stored, we are committed to maintaining its privacy and integrity. Our information security and access policies restrict access to our systems and technology, and we protect data through the use of technical safeguards such as encryption.
5. Data retention
We will not retain your data for any longer than is necessary to retain it, unless required by law. We will retain your information as follows:
- Information you provide to us when you submit an inquiry form or contact us using the details specified in this privacy policy : until your inquiry is resolved and then deleted within one hundred eighty (180) days of resolution, unless you agree to retain this data and receive further information in the future.
- Sensitive user information such as facial data is only used internally within the system, and the maximum retention period does not exceed 12 months.
- If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable law, we will store it separately from other types of personal information.
6. Your rights
You have legal rights in relation to the personal information we hold about you (to the extent permitted by applicable laws and regulations). You can request access to or correction of the data we process about you.
To exercise any of your rights, please contact us at admin@lenseek.com
Please note that this page does not involve any personalized advertising. Any emails are sent solely in response to inquiries submitted by you and are service messages only.
7. Contact and Complaints
We welcome questions, comments and requests regarding this Privacy Policy. We have set up a dedicated person in charge of personal information protection. If you have any questions, complaints or suggestions about this privacy policy or matters related to personal information protection, you can submit such feedback to the designated data protection officer (person in charge of personal information protection) for the purpose of complying with applicable privacy laws. His contact information is admin@lenseek.com
If you wish to make a complaint about the way we handle your personal information, please first contact us at admin@lenseek.com and we will endeavor to process your request as quickly as possible.
8. Changes
If there are any changes to this Privacy Policy, we will post the updated Privacy Policy here. Please visit this page regularly to check for any updates or changes to this Privacy Policy.